PATIENT AREA 
(This area is for our Active Chiropractic Patients to help them understand our office procedures and protocols)


Welcome to Axis Chiropractic Family Wellness Centre. We are pleased you have chosen us for your health and wellness needs.

Since we schedule to be ready for you at your specific time, we ask that you please be on time for your appointment. A routine office visit is 10 minutes in length. We understand that some circumstances require more time; for example, a new injury or extreme pain. If you think you may require a longer appointment, please ask the office staff to schedule accordingly. Occasionally, we need to treat an emergency that takes longer than we have anticipated. If we are running behind, we ask for your patience and understanding.

Our holistic approach to healthcare includes awareness that, in some cases, you may need a specialty that we do not offer. We can refer you to physicians with a like-minded commitment to consider you as the whole person you are. In some cases, to facilitate your recovery or optimal health, we may determine that co-management of your cases is the best choice. We know you have a choice in health care and we are committed to exceeding your expectations. Please let us know if there is anything we can do to make your visits with us more comfortable.


Our Goals & Objectives:


Our goal is to provide you with the best possible care. When a patient seeks chiropractic health care and we accept a patient for such care, it is essential for both the doctor and the patient to be working towards the same objective. Chiropractic has only one goal. It is important that each patient understand both the objective and the method that will be used to attain it. This will prevent any confusion or disappointment.

Vertebral Subluxation: A misalignment of one or more of the 24 vertebrae in the spinal column which causes alteration of nerve function and interference to the transmission of mental impulses, resulting in a lessening of the body's innate ability to express its maximum health potential.

Adjustment: An adjustment is the specific application of forces to facilitate the body's correction of vertebral subluxation. Our chiropractic method of correction is by specific adjustments of the spine performed manually with the use of a specific table with drop away sections or with the use of a hand-held instrument

Health: A state of optimum physical, mental and social well being, not merely the absence of disease or infirmity.

We do not offer to diagnose or treat any disease or condition other than vertebral subluxation. However, if during the course of a chiropractic spinal examination, we encounter non-chiropractic or unusual findings, we will advise you. If you desire advice, diagnoses or treatment for those findings, we will recommend that you seek the services of a health care provider who specializes in that area.

Regardless of what the disease is called, we do not offer to treat it, nor do we offer advice regarding treatment prescribed by others. OUR ONLY PRACTICE OBJECTIVE is to eliminate a major interference to the expression of the body's innate wisdom. Our only method is specific adjusting to correct vertebral subluxations.



Patient Visit Procedures & Protocols:

To help accommodate the high volume of practice members we may see, and to make your visit experience more comfortable, we ask that you please follow our office visit procedures and protocols, especially during peak times.


Office Policies:

Keeping Appointments

Your adjustment schedule may be designed for: Corrective Spinal Health Care, Palliative Care (Pain Relief) or ongoing elective preventive care.

An initial care plan that the doctor recommends needs to be closely adhered to in order for you to reach optimum improvement.

Missing Or Changing Appointments (New/Initial Patients)

The doctor has prescribed a specific course of treatment for you. A certain number of treatments in a set amount of time are necessary for the results you desire. It is expected that all missed or canceled appointments are to be made up later during the same day as the original appointment. If this is impossible, then the appointment will be automatically rescheduled for the next business day at the same time. If scheduled visits are missed and not made up within that same week, you will need to schedule for your regular appointments and your make-up appointment(s) for the following week.

It is imperative that a certain number of adjustments are delivered repetitively over a certain period of time in order to reach optimal improvement.

Missed / Cancelled Appointments

If you are unable to keep an appointment (for any service in our clinic), we require a minimum of 24 hours advance notice (unforeseen circumstances accepted), so we may be able to reschedule your visit, and to accommodate another person who needs our services into that time slot. All it takes is a phone call!

If you call after hours, please be sure to leave a message for us. As a courtesy to others, please notify us if you will be late for your appointment. If you miss appointments or you do not follow your recommended treatment schedule, you will not receive the most benefit from your chiropractic care. 
All missed appointments and less than 24 hour notice cancellations will be charged the regular visit fee.

Reminder Calls

It is NOT our policy to make reminder calls for scheduled appointments, However, this may be performed as a courtesy. Appointments are confirmed at the time of booking. (reminder cards are issued when appointments are booked in person). It

Payment Of Services

Adjusting Area

Many successful practices are designed where the patients share "the stage" with the doctor in the "adjustatorium." Our semi-open adjusting area plan supports efficiently answering patient questions and educating in a mass, while controlling office traffic, maximizing volume, and reducing the time the chiropractor has to spend playing psychologist. While it may appear initially awkward, many patients quickly adapt to this modern "non-medical" concept as they receive, and share their adjustment. Remember, we are a family wellness centre and the goal of the chiropractic adjustment is to help normalize spinal and nervous system function which can have a positive and often profound impact on a patient's health, regardless if you are in a private room or not. If you wish to speak to us about private health matters, please ask to use one of our closed rooms. A special appointment may be required to accommodate your request.

Patient Concerns

We pride ourselves on providing the exceptional chiropractic experience. If you should have any questions or concerns during the course of your treatment, it is expected that you inform the doctor or a member of our staff. However, any questions or concerns will not be discussed during adjustment visits. A special time/appointment will be scheduled to discuss your concerns. We value your privacy, and ask that all personal questions, concerns or financial matters be addressed with the doctor in our private consultation room. We welcome your comments or suggestions.

Hours

The doctor has specific office operating hours. The receptionist will schedule your appointments during the preferred hours for the services you will be receiving. Consultations, new patient examinations, and progress evaluations are scheduled only during specific hours each day. Walk-ins are welcome, but you may have to wait until all of our scheduled patients have been seen.

Our office has two booking times for Chiropractic Care - Adjustment Time and Assessment Time.

Adjustment Time: For adjustments only (Prime time is between 5:30pm-7pm.)
Assessment Time:
For evaluating new concerns, injuries, to re-assess progress or for a consultation. (Not performed between 5:30-7pm)

When booking your chiropractic appointment, please keep in mind what service you are booking so we may accommodate you accordingly.

If an emergency arises during off hours, Dr. Saclamacis will make himself available to his regular patients by calling 647-407-4966.

Progress/Update Examinations And X-Rays

During your intial care in our office, progress evaluations and radiographic follow-up evaluations will be performed to determine your overall level of progress, and need for future care.
Initial patients on Relief/Corrective Plans are required to perform a mandatory Progress Exam (PE) every 12 visits. (up to 3 PEs can be performed). Maintenance patients are required to perform a mandatory Wellness Update Exam (WE) every 24 visits. All patients who experience a new or different health complaint may require an update assessment.

Motor Vehicle Accidents

Our office does accept Motor Vehicle Accident Cases.

Workers Compensation

Our office does not accept Workers Compensation cases.

Children

We welcome and strongly encourage children to be checked for Subluxations and receive regular chiropractic care. Because we care for the safety of your children, we ask that they do not enter the adjusting areas (unless they are to be adjusted) and refrain from handling any chiropractic equipment.

Active & Inactive Patients

- An active chiropractic patient is one who maintains a regular office visit/check-up. (at least 1x per 1-2 months)
- An inactive chiropractic patient is one who has not received any chiropractic care for at least 3 consecutive months*.

* Files/Records will become inactive when there is no activity for at least 3 consecutive months. A Re-activation exam and charge will be required before resuming any care.

Website, E-mails, News Updates

We pride ourselves in continually educating our patients and re-affirming the principles and philosophy of chiropractic. In today's technological age, we do not send or mail information/literature through standard post, but through e-mails. Every month we send a monthly patient health newsletter and clinic news/special announcements pertinent for that month. If you wish to be on our e-mail list, please tell our staff.

We also ask that you please visit our website regularly for more information about chiropractic, spinal care tips, other services provided, monthly newsletters, clinic news updates and special announcements.


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